Claims
Welcome to the claims department web page. You will find answers for common questions and links to the most powerful sources of healthcare information on the web. PSW strives for success and ranks above and beyond the industry standard for timeliness and accuracy of all claims paid. If you have any questions or have comments, please email us at claims@pswipa.com or call us at 360-943-4337.
Frequently Asked Questions
- Who do I contact to check eligibility?
- Who do I contact for benefits?
- What are your hours of operation?
- Who do I contact for the appeals process?
- Where do I send claims?
Who do I contact to check eligibility?
Please call 1-866-789-7747 to check eligibility.
Who do I contact for benefits?
Please call 1-866-789-7747 for benefit information.
What are your hours of operation?
We are available Monday through Friday from 8:00 am to 4:30 p.m. We make every effort to return all voice mail messages by the end of the business day.
Who do I contact for the appeals process?
Please call customer service at 1-866-789-7747 and ask for the appeals and grievances department.
Where do I send claims?
Our claims address is
319 7th Avenue Suite 201
Olympia, WA 98501
We currently accept electronic claims through Emdeon. Our Payor ID is 42172.
If you do not use Emdeon, you should be aware that many clearinghouses have reciprocal agreements and may still be able to submit claims to PSW. Please feel free to call or email Tammieb@pswipa.com if you have any questions regarding EDI.