Melanie MatthewsChief Executive Officer
Melanie Matthews, MSChief Executive Officer
Melanie brings 20 years of experience in operations, financial, human resources and product marketing in health care services for specialty populations with a proven track record for performance excellence. Joining PSW in February 2016, she has led the company through the waves of healthcare change utilizing her nationally recognized visionary leadership.
Prior to PSW, Melanie served for three years as Vice President of Operations for Prestige Care, Inc., where she was responsible for meeting regulatory requirements, financial operations and outcomes for 38 skilled nursing facilities and two Medicare home health agencies in four NW states.
Melanie served as the chair of the Washington Health Care Association, was selected by the American Health Care Association as a “National Political Ambassador” in 2013, and was named a national “Future Leader” in 2012.
Melanie holds a master of science, social gerontology, degree from Central Missouri State University and a bachelor’s degree in human development and family studies from Pennsylvania State University.
Tamara SchaffertChief Operating Officer
Tamara Schaffert, MBAChief Operating Officer
Tamara brings 22 years of experience focused on operational improvement, communications and human resource management. Responsible for the provider network, including contracting and credentialing, Tamara also oversees human resources, the development of communication campaigns and serves as the lead for business development initiatives.
Tamara began her health care career serving in a communications and operations role for a large independent imaging facility. Prior to healthcare, Tamara honed her leadership and operational skills in the non-profit sector for 12 years, serving as the director of two start-up – and still successful-non-profit organizations.
Tamara holds a Masters of Business Administration and a Lean Six Sigma Green Belt certification from Saint Martin’s University. Her professional accomplishments include chairing the Regional Advantage workshop series for Thurston and Lewis County; Chair of the inaugural Every Woman Counts Screening Mammography & Wellness Event; received Forty Under 40 Leadership Recognition and nominated as a Women of Influence.
Cheryl MosesChief Nursing Officer
Cheryl Moses, RN, MSN,Chief Nursing Officer
Cheryl brings 30 years of experience in healthcare, quality improvement, and post-acute care. Responsible for oversight of
the Care Management Department and clinical quality improvement initiatives.
Cheryl began her career in healthcare in 1986 working in post-acute care setting. In 1994 she graduated from Yakima Valley Community College earning her Associate’s Degree in Nursing and later attended the University of Phoenix to earn her Bachelor’s and Master’s degrees in Science of Nursing.
Cheryl has held positions as a Regional Nurse Consultant for Prestige and Avalon Health Care. There she gained experience in developing and implementing quality improvement plans as well as submissions for recognition of outcomes through Qualis for Patient Safety and Baldrige Awards in post-acute care setting.
Tamra RuymannChief of Digital Health
Tamra Ruymann, CPCChief of Digital Health
Tamra brings 25 years of experience in the payer setting with comprehensive experience in claims management, medical risk adjustment and population health analytics. Tamra oversees business intelligence, technology and clinical interfacing.
Prior to PSW, Tamra was a technical project manager at the Washington State Department of Labor & Industries, responsible for a biennial budget of 3.9M.
Tamra holds a Masters in Business Administration in Healthcare Management and serves on the South Puget Sound Community College committee for creating a curriculum to support medical billing and coding and is the Chair of the Oakville School district.
Sara AukermanCompliance Officer
Sara Aukerman, CPC, CPCOCompliance Officer
Sara Aukerman serves as Compliance Officer for Physicians of Southwest Washington (PSW), NW Momentum Health Partners (NWMHP) and MultiCare Connected Care (MCC). In her 10 years at PSW, she is responsible for leading internal processes for ensuring compliance, mitigation, manages HIPAA privacy and security regulations, company policies and contracts. She is also responsible for formulating and implementing policies and procedures, while ensuring they are communicated and trained upon across all companies.
Sara joined PSW in 2009 in the administration department and worked her way through numerous divisions that spanned from claims to information technology. Prior to joining PSW, Sara worked in the medical industry and co-owned an event planning company.
Sara is certified as a professional coder and a professional compliance officer through the American Academy of Professional Coders (AAPC). She currently resides in Olympia, WA with her daughter and enjoys refinishing furniture and creating jewelry.
Kat KhachatourianChief Quality Officer (consultant)
Kat Khachatourian, PharmD MBAChief Quality Officer (consultant)
Dr. Khachatourian brings 20 years of healthcare experience to PSW as a residency trained managed care and ambulatory care pharmacist. Joining PSW as the Chief Quality Officer in 2019, she is responsible for Quality and Utilization Management program development in pursuit of improved quality of care and outcomes. Dr. Khachatourian completed her bachelor of science at Clayton State University in Atlanta, Georgia, where she also completed her Doctorate of pharmacy at Mercer University. After completing her managed care and ambulatory care residency at Group Health Cooperative in Seattle, Washington, she completed her masters in business administration at the University of Washington.
Prior to PSW, Dr. Khachatourian served for six years as Vice President of Strategic Care Transformation in the Medicare Advantage space, accountable for improvements in pharmacy clinical and Financial management, acute and non-acute medical management and population health, as well as strategic management of vendor compliance and administrative functions. Prior to and during pharmacy school, Dr. Khachatourian worked as a pharmacy technician and intern in community pharmacy practice for eleven years.
She also serves on the Professional Practice Committee for the Academy of Managed Care Pharmacy; the Cardio-Renal Board for Bayer Pharmaceuticals; and was appointed to the Washington State Pharmacy Commission in 2017. She is a managed care mentor for the University of Washington and Washington State University Schools of Pharmacy and also an active member of the Academy of Managed Care Pharmacy (AMCP) and Health Information Management Systems and Society (HIMSS).
Steve SchrammChief Finance Officer (consultant)
Steve SchrammChief Finance Officer (consultant)
Jessica Van Fleet-GreenChief Medical Director
Jessica Van Fleet-Green, MD, FAAFP, CMDChief Medical Director
Board certied family physician who brings 10 years of medical experience. Joining PSW as a Medical Director in 2017, she has brought physician governance to a new level. Dr. Van Fleet-Green is responsible for overseeing the Care Management department and is the physician champion for PSW’s Physician Advisory Council.
Dr. Van Fleet-Green completed her undergraduate education and the University of Washington where she also attended medical school, graduating in June 2008. She completed her residency in Family Medicine through the University of Washington WWAMI program at Providence St. Peter Hospital in Olympia. Dr. Van Fleet-Green did full scope family medicine including obstetrics as a partner at Yelm Family Medicine, PLLC until April 2017 when she transitioned into clinical and administrative work in post-acute and long-term care.
Dr. Van Fleet-Green is a fellow of the American Academy of Family Physicians and member of the Washington Academy of Family Physicians and has served on the Foundation Board as well as in the delegation. She is a clinical instructor for the University Of Washington School Of Medicine and also an active member of The Society For Post-Acute and Long-Term Care Medicine.
Kevin HaughtonMedical Director
Michael HerringMedical Director
Michael ShannonMedical Director
Michael Shannon, MDMedical Director
Michael H. Shannon, MD, is an endocrinologist and Medical Director with Physicians of Southwest Washington, an Independent Practice Association managing Medicare Advantage and ACO contracts, in Olympia, Washington. He is a Clinical Assistant Professor in the Department of Medicine at the University of Washington. He serves on the Editorial Board of Clinical Diabetes, and he is the Chair of the Professional Education Committee for the Washington chapter of the American Diabetes Association.
Shannon served as the System Endocrinology Lead and Chair of the Endocrine/Diabetes Clinical Advancement Team for Providence St. Joseph Health, a 51-hospital integrated health system, from 2011-2018. He served as the Medical Director for his region’s Accountable Care Network, dedicated to quality metrics and reductions in the total cost of care.
Dr. Shannon graduated from medical school at the University of California, San Diego, and then he went on to perform an internal medicine residency, geriatrics fellowship, and endocrinology fellowship at the University of Washington.